In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…
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Are you busy planning return to work strategies and just when you think you’ve covered all bases another little gremlin raises it’s head above the parapet? We know precisely what you mean. We’re currently spending a lot of time talking to business owners and managers who are working hard to…
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One thing I have learned is that when it comes to mental health there is no one size fits all. I’ve got used to admitting that I have experienced mental ill health in my life and increasingly I am able to say that the responses I receive are more likely…
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Those of you who follow me on social media or have attended any of my training sessions will already know that I like cats. They usually feature in my presentation slides, often feature in my photographs and always feature in my home life, usually sitting or standing where they shouldn’t…
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