I met someone this week who’d just been promoted to manager. The unusual bit? They’ll be managing the person who had been their manager — someone now stepping down into a role on the same team. That’s quite a change for both of them. What’s the key challenge? The newly…
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Anyone who knows me knows that I love people watching. Put me in a café, restaurant or airport and I’m perfectly happy spending hours observing how people interact with each other. It’s probably one of the reasons I enjoy working in learning and development so much. People are fascinating. I…
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There’s something really special about bringing together a group of people and drilling down into what they think, feel and believe to be true about something, anything, everything. Sometimes this is just a conversation but with a clear purpose it can be consider to be a a focus group. Focus…
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If you’ve ever sat in a meeting thinking, “Why does she need a colour‑coded spreadsheet for everything?” or “Why is he brainstorming out loud at 8:30am?” — congratulations, you’ve met MBTI (Myers Briggs Type Indicator) in action. MBTI isn’t magic. It’s not therapy. It’s not an excuse for behaviour (“Sorry…
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A few months ago, I wrote about background stress — that low‑level, constant hum of pressure that sits underneath modern work. The silent pressure cooker. The thing people carry without realising how heavy it is until something cracks. Recently, I came across an infographic that captures the next stage of…
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