Anyone who knows me knows that I love people watching. Put me in a café, restaurant or airport and I’m perfectly happy spending hours observing how people interact with each other. It’s probably one of the reasons I enjoy working in learning and development so much. People are fascinating. I…
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There’s something really special about bringing together a group of people and drilling down into what they think, feel and believe to be true about something, anything, everything. Sometimes this is just a conversation but with a clear purpose it can be consider to be a a focus group. Focus…
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If you’ve ever sat in a meeting thinking, “Why does she need a colour‑coded spreadsheet for everything?” or “Why is he brainstorming out loud at 8:30am?” — congratulations, you’ve met MBTI (Myers Briggs Type Indicator) in action. MBTI isn’t magic. It’s not therapy. It’s not an excuse for behaviour (“Sorry…
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If there’s one phrase I hear time and again when I’m working with teams, it’s this: “I didn’t realise how stressed I was until something small tipped me over.” That “something small” is rarely the real issue. More often, it’s the final straw resting on a pile of background stress…
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Every team has its quirks, rhythms, and rough edges. After years of working with organisations across healthcare, education, charities, and customer‑facing services, I’ve noticed that most teams wrestle with the same handful of challenges. The good news? They’re fixable — with clarity, curiosity, and a few honest conversations. This article…
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