If there’s one phrase I hear time and again when I’m working with teams, it’s this: “I didn’t realise how stressed I was until something small tipped me over.” That “something small” is rarely the real issue. More often, it’s the final straw resting on a pile of background stress…
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Most of us have seen it happen. Someone brilliant — the person who always delivers, always helps others, always seems to “get it” — gets promoted. Everyone cheers. It feels obvious, deserved, exciting. And then, slowly, things start to slip. Not because they’ve changed. Not because they’re suddenly incapable. But…
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Many organisations reach a point where things feel… off. Not broken. Not disastrous. Just not quite right. Maybe the team feels a bit flat. Maybe communication has become harder than it should be. Maybe a leader is struggling but can’t articulate why. Maybe you’ve noticed a pattern you can’t quite…
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Often conflict isn’t the problem — it’s how we meet it. And nothing reveals this more clearly than the moment mediation is offered. Recently, in a workplace setting, two colleagues were invited to consider mediation after a long-standing tension. One did a complete 180 — suddenly conciliatory, eager to move…
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Whilst delivering a Confident Communication workshop recently one of the delegates said, “I’d rather send ten emails than make one phone call.” Not only was this a shame as they worked in a customer service role but it also reminded me that something I find easy and have never questioned…
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