Huge thanks to Helen Knight for inviting me to speak this morning at a Charity Networking event at Shropshire Chamber of Commerce. It was wonderful to see so many people representing charity work in and around Shropshire. I shared some interesting insights from the ONS around third sector employment and…
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Executive coaching is about creating space. Space to think, to reflect, to untangle the mess, and to make decisions with clarity. It’s not therapy, it’s not consultancy—it’s a partnership. One that helps leaders lead with confidence, purpose, and humanity. Who’s It For? I work with leaders across sectors—healthcare, manufacturing, charities,…
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In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…
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Conflict in the workplace is inevitable. Different personalities, perspectives, and pressures can lead to misunderstandings, tension, and, sometimes, outright disputes. But here’s the good news—conflict doesn’t have to be destructive. In fact, when handled well, it can be the catalyst for stronger relationships, better communication, and a more cohesive team….
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Those of you who follow me on social media or have attended any of my training sessions will already know that I like cats. They usually feature in my presentation slides, often feature in my photographs and always feature in my home life, usually sitting or standing where they shouldn’t…
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