In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…
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Conflict in the workplace is inevitable. Different personalities, perspectives, and pressures can lead to misunderstandings, tension, and, sometimes, outright disputes. But here’s the good news—conflict doesn’t have to be destructive. In fact, when handled well, it can be the catalyst for stronger relationships, better communication, and a more cohesive team….
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Those of you who follow me on social media or have attended any of my training sessions will already know that I like cats. They usually feature in my presentation slides, often feature in my photographs and always feature in my home life, usually sitting or standing where they shouldn’t…
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Like many people I have been working from home since the start of the lock down period and I have to admit I found it really tough. I have desperately missed, and will continue to miss, the interaction with other people which has been and will continue to be off…
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As a small business owner I am often on the look out for associate opportunities and as part of this I subscribe to an associate alerts service which highlights opportunities to pitch for work in my specialist areas. Last week an alert arrived in my inbox and I read with…
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