Many organisations reach a point where things feel… off. Not broken. Not disastrous. Just not quite right. Maybe the team feels a bit flat. Maybe communication has become harder than it should be. Maybe a leader is struggling but can’t articulate why. Maybe you’ve noticed a pattern you can’t quite…
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I stay in a lot of Premier Inns. They’re my default when I’m out running workshops—easy to book, comfy enough, and usually just what I need after a full-on day helping teams grow. But lately, something’s changed. And not in a good way. They’ve clearly shifted to a lean…
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In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…
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Are you busy planning return to work strategies and just when you think you’ve covered all bases another little gremlin raises it’s head above the parapet? We know precisely what you mean. We’re currently spending a lot of time talking to business owners and managers who are working hard to…
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It’s certainly no understatement to say that Covid-19 has revolutionised the way we work. Nothing reminded me more of this than a Zoom training session I was running for a client last week. We are all familiar with the phrases of the year such as ‘can you see me?’, ‘can…
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