I stay in a lot of Premier Inns. They’re my default when I’m out running workshops—easy to book, comfy enough, and usually just what I need after a full-on day helping teams grow. But lately, something’s changed. And not in a good way. They’ve clearly shifted to a lean…
Read More
In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…
Read More
Are you busy planning return to work strategies and just when you think you’ve covered all bases another little gremlin raises it’s head above the parapet? We know precisely what you mean. We’re currently spending a lot of time talking to business owners and managers who are working hard to…
Read More
It’s certainly no understatement to say that Covid-19 has revolutionised the way we work. Nothing reminded me more of this than a Zoom training session I was running for a client last week. We are all familiar with the phrases of the year such as ‘can you see me?’, ‘can…
Read More
