Finding Your Voice; Building Confidence On The Phone
Whilst delivering a Confident Communication workshop recently one of the delegates said, “I’d rather send ten emails than make one phone call.”
Not only was this a shame as they worked in a customer service role but it also reminded me that something I find easy and have never questioned presents a massive hurdle for some. And I get it. There’s something about speaking on the phone that feels… exposed. No body language cues. No time to rehearse. Just the sound of your voice and the moment.
But so often we forget the key thing about communication, isn’t about being slick or scripted. It’s about being present. It’s about trusting that what you have to say matters—and that you can say it in a way that lands well.
So often I have to remind people that confidence isn’t about being loud and brash it can also be a calm and quiet communication that instills confidence and comfort in others.
It’s not volume. It’s not perfection. It’s clarity, warmth, and intention.
- It sounds like pausing instead of rushing.
- It sounds like smiling while you speak (yes, really).
- It sounds like owning your message, even if your voice wobbles a little.
Confidence is a muscle. And like any muscle, it grows with use.
Telephone confidence isn’t about being fearless. It’s about being willing. Willing to show up. Willing to connect. Willing to trust that your voice matters.
So next time the phone rings or you need to make a call —pause, breathe, and speak like you mean it.
