In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…
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People watching is my absolute favourite pastime and today, after spending a whole day in a windowless training First Aid For Mental Health yesterday I decided to take my morning coffee in Costa (other coffee shops are available) this morning and to just take some time to stop and stare….
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Conflict in the workplace is inevitable. Different personalities, perspectives, and pressures can lead to misunderstandings, tension, and, sometimes, outright disputes. But here’s the good news—conflict doesn’t have to be destructive. In fact, when handled well, it can be the catalyst for stronger relationships, better communication, and a more cohesive team….
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This month I celebrated 16 years of running my own business. I know!!!!! That’s 16 years since I was made redundant and dared to imagine that I might be able to eek out an existence utilising the skills and knowledge I had acquired in my ‘real jobs’ that had gone…
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More than a fridge magnet… This rather battered and faded fridge magnet was bought for me about 22 years ago by my baby brother (he’s 6 years younger and 6 inches taller than me). It’s been on my fridge since then and recently moved onto my desk. The fridge is…
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