Most of us have seen it happen. Someone brilliant — the person who always delivers, always helps others, always seems to “get it” — gets promoted. Everyone cheers. It feels obvious, deserved, exciting. And then, slowly, things start to slip. Not because they’ve changed. Not because they’re suddenly incapable. But…
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Often conflict isn’t the problem — it’s how we meet it. And nothing reveals this more clearly than the moment mediation is offered. Recently, in a workplace setting, two colleagues were invited to consider mediation after a long-standing tension. One did a complete 180 — suddenly conciliatory, eager to move…
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People watching is my absolute favourite pastime and today, after spending a whole day in a windowless training First Aid For Mental Health yesterday I decided to take my morning coffee in Costa (other coffee shops are available) this morning and to just take some time to stop and stare….
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