Posts tagged with “mentoring”

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24 April 2025 in BLOG

Customer Service Issues: How To Respond When Things Go Wrong

In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…

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27 March 2025 in BLOG

NOW WE ARE 16

This month I celebrated 16 years of running my own business. I know!!!!! That’s 16 years since I was made redundant and dared to imagine that I might be able to eek out an existence utilising the skills and knowledge I had acquired in my ‘real jobs’ that had gone…

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