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26 September 2025 in BLOG, News

Heather shares insights about her charity work as a volunteer over the years

Huge thanks to Helen Knight for inviting me to speak this morning at a Charity Networking event at Shropshire Chamber of Commerce. It was wonderful to see so many people representing charity work in and around Shropshire. I shared some interesting insights from the ONS around third sector employment and…

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24 September 2025 in BLOG

Executive Coaching: The Quiet Power Behind Confident Leadership

Executive coaching is about creating space. Space to think, to reflect, to untangle the mess, and to make decisions with clarity. It’s not therapy, it’s not consultancy—it’s a partnership. One that helps leaders lead with confidence, purpose, and humanity. Who’s It For? I work with leaders across sectors—healthcare, manufacturing, charities,…

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photo of hotel room
5 September 2025 in BLOG

Premier Inn: Where the Customer Welcome’s Gone Walkabout

  I stay in a lot of Premier Inns. They’re my default when I’m out running workshops—easy to book, comfy enough, and usually just what I need after a full-on day helping teams grow. But lately, something’s changed. And not in a good way. They’ve clearly shifted to a lean…

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hands holding a rainbow made from coloured paper to signify inclusion and equality at work
4 August 2025 in BLOG

Equality and Diversity at Work: It’s About People, Not Just Policies

Let’s face it—most of us want to work somewhere we feel respected, included, and able to be ourselves. That’s what equality and diversity are really about. It’s not just rules and regulations—it’s about kindness, fairness, and making space for everyone to thrive. I care about people. About what helps teams…

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25 July 2025 in BLOG

Finding Your Voice; Building Confidence On The Phone

Whilst delivering a Confident Communication workshop recently one of the delegates said, “I’d rather send ten emails than make one phone call.” Not only was this a shame as they worked in a customer service role but it  also reminded me that something I find easy and have never questioned…

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