Ever wondered what it takes to turn a potentially tense customer moment into a genuine opportunity for connection? That’s the magic of great customer service—and that’s exactly what I help teams deliver at Salt Solutions.
I design bespoke customer service training programmes that go beyond scripts and checklists. Instead, it’s about real interactions: helping people feel understood, respected, and eager to help—which in turn leads to loyalty, repeat business, and a more confident team.
Creating positive first impressions: Whether face-to-face, on the phone, via email or chat—you can make customers feel instantly welcome and valued.
Active Listening & Effective Questioning: Understand what’s really going on before jumping to solutions.
Using Empathy & Positive Language: Show customers you genuinely care—and they’ll feel the difference.
Handling Complaints (Turning Them into Connections): Don’t shy away from tough conversations—embrace them as moments to build trust.
Problem-Solving with Confidence: Go beyond fixing the immediate issue to prevent repeat mistakes and restore belief in your organisation.
Know Your Stuff Inside-Out: Deep product or service knowledge helps you serve smarter, not harder.
All our training starts with a conversation—where I hear your challenges, goals, and customer realities. From there, I co-design a programme that suits your team: it could be a half-day workshop, a full-day experience, or a series of bite-sized coaching sessions. It’s always interactive, practical, and grounded in real customer situations.
We blend role‑play, storytelling, group discussion, and scenario‑based exercises so learning sticks. Participants don’t just hear the theory—they practice and build new habits in a positive, supportive space.
When communication is clear, respectful, and emotionally intelligent, the impact is powerful: fewer complaints, better first-contact resolutions, stronger brand reputation—and happier teams. At every level, we know good service makes good business sense.
If you’d like your team to serve with confidence, kindness, and consistency, let’s chat. I offer a free, informal conversation to explore what might work for you—and if I’m not the right fit, I’ll happily point you in a helpful direction.
Let’s help you build customer service you’re genuinely proud of.
Heather Noble
Coach • Trainer • Human-Centered Service Specialist
Salt Solutions – Improving Communication to Improve Business
Tailored, results‑focused business training, coaching, mentoring and mediation for confident leadership and motivated teams in Shropshire, West Midlands, Wales & the North West.
