In the world of customer service, challenging situations are inevitable. However, these interactions don’t have to be negative experiences. With the right approach, they can become opportunities to strengthen relationships,build loyalty, and demonstrate your commitment to going a great job. Understanding the Root Causes Before addressing a difficult customer, it’s…
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This month I celebrated 16 years of running my own business. I know!!!!! That’s 16 years since I was made redundant and dared to imagine that I might be able to eek out an existence utilising the skills and knowledge I had acquired in my ‘real jobs’ that had gone…
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Are you busy planning your successful return to work strategies and just when you think you’ve covered all bases with your return to work plan another little gremlin raises it’s head above the parapet? We know precisely what you mean. We’re currently spending a lot of time talking to business…
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Like many people I have been working from home since the start of the lock down period and I have to admit I found it really tough. I have desperately missed, and will continue to miss, the interaction with other people which has been and will continue to be off…
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It won’t have escaped your attention that today is the International Day for Mental Health. A day for everyone around the world to talk about life experiences and how the pressures of life can have a significant impact on our well being. There are some frightening statistics that demonstrate just…
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