Services

curve

What Solutions Do We Offer?

We tailor all our training and coaching to suit your organisation’s needs, whether that’s communication skills, leadership and management, self awareness, personal effectiveness or presentation skills.

Communication Skills

Imagine how simple life would be if everyone always understood one another. If every email, phone call or text message was interpreted correctly and acted on accordingly. If every meeting resulted in improved understanding rather than confusion or frustration. If this was the case we could all concentrate on our core business function and delivering the best service possible for our customers.

We deliver skills training that improves communication in a way that works for your people and your business.

These include:

  • Confident Communication 
  • Influencing Others
  • Breaking Down Barriers
  • Questioning and Listening Skills
  • Handling Difficult Conversations

When we know how to influence others, how to speak their language and how to communicate what we really mean  whether face to face, by phone, email or even text, we can focus our attention on delivering the needs of the team, the business and the customer.

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

Communication Skills

Leadership and Management

Leadership and management are so often confused with one another but both are necessary for the success of any business.

Whether you want to grow managers of the future, develop your own leadership skills or whether you want to help your staff to challenge thinking as part of a forward thinking team we can help.

Areas covered include:

  • How to motivate others
  • Understand your own management style including strengths and weaknesses
  • Mentoring others
  • Understanding Leadership  and Management
  • Managing Upwards
  • How To Challenge Others in a positive way

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

Leadership and Management

Self Awareness

So often we are first to criticise and/or judge others but find it harder to hold a mirror up to ourselves and examine how effective we are in our work and/or life.

  • Self Reflection
  • Resilience
  • Using Delegation
  • Learning Styles
  • Behaviour Styles
  • Strengths vs Weaknesses

Using a number of tools we facilitate this process in a safe and supportive manner so that individuals begin to understand how to get the most from themselves and then, in turn use that self awareness to achieve the best outcomes for the team and/or business.

We are Certificated Myers Briggs Practitioners and through use of The Myers–Briggs Type Indicator (MBTI) we can help to identify strengths, weaknesses and areas for development whether for an individual, a team or across an entire department or organisation.

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

Self Awareness

Personal Effectiveness

In a world where time is scarce and workloads are expanding being able to work efficiently and effectively can become a challenge.

We are all increasingly aware of how many areas require our input and this can, at times, feel overwhelming.

Working with teams and/or individuals to improve the following skills can lead to a more productive workforce, a increased awareness of where we ‘lose’ time and a means to streamline tasks to maximum efficiency.

  • Time Management
  • Prioritisation
  • Delegation
  • Procrastination
  • Managing Self
  • Decision Making
  • Problem Solving

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

Personal Effectiveness

Presentation Skills

Great presenters are rarely born but delivering a compelling, captivating and confident presentation or speech is a skill that can be learned.

Not everyone is going to present like Winston Churchill or Steve Jobs but we all have our own style which can (and should) be used to maximum effect.

Working with individuals and/or teams we look at the many elements of a well rounded presentation and the techniques that allow the message to shine through as intended in a way that any audience can relate to.

Training sessions include:

  • How to be real – What is your presenting style?
  • How to craft a compelling message
  • How to handle nerves before during and after you have spoken
  • How long to speak for
  • How to build rapport with the audience
  • How to handle difficult Questions

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

 

Presentation Skills

Customer Service

New customers can be hard to find and we all know that our next sale is most likely to come from an existing customer, if we look after them.

Making sure we deliver consistent service and can respond to the needs of the customer’s business in a timely and professional manner goes a long way to ensuring the relationship remains intact.

Of course we also have internal customers and they need managing too.

We work with your staff to ensure they have sound understanding and capability in the following areas:

  • The Client Perspective
  • The Business Perspective
  • Common issues and how to handle them 
  • Working within your remit
  • Managing expectation
  • Escalation and asking for help
  • Troubleshooting 
  • Developing a solution based mindset
  • Handling difficult people 
  • Delivering bad news

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

Customer Service

Coaching

Whether we are the Managing Director or a newly promoted team leader from time to time the world of work can be a lonely one.

As our colleagues have more and more demands placed upon them it can be hard to find support or a sounding board amongst those who understand the challenges we face in our working lives.

We provide coaching services to offer additional support to those who would benefit from any of the above development areas.

  • Communication Skills
  • Leadership & Management
  • Self Awareness
  • Personal Effectiveness
  • Presentation Skills
  • Customer Service

We work confidentially and flexibly to suit the needs of the business and can help with workplace conflict, skills development and career progression support.

If you or one of your team need 1-2-1 support we can provide as much or as little as is needed.

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

Coaching

Psychometric Testing

When it comes to getting the most from ourselves, our people and our interactions with external stakeholders using a Psychometric (Type) tool can prove  invaluable.

Making sure the right people are in the right roles and for all the right reasons can be the difference between success and serious issues developing within organisations.

We are licensed practitioners in Myers Briggs Personality Type Index and use this instrument to help clients develop and enhance their teams.

Whether you want to explore how you relate to the outside world or if you want to develop a team to include a balance of personality and attributes MBTI might be just what you need.

Type can be used to support many functions and situations including: managing others, development of leadership skills, conflict resolution, executive coaching, change management.

When we understand our type preferences, we can approach our own work in a manner that best suits our style, including:

  • Time Management
  • Decision Making
  • Procrastination
  • Working Under Pressure
  • Remaining Focused
  • Building on Strengths
  • Celebrating Differences

Knowledge of type can help us understand the culture of the place we work, develop new skills, understand team dynamics, and cope with change in the workplace.

In addition, if our work involves client account management and sales then knowledge of type can be helpful in understanding what clients need from us,  how they best like to learn about products and services and how they prefer to interact during the sales process.

We can work 1-2-1 or with groups to improve personal interaction, productivity and profitability.

We provide a free initial meeting without obligation so please Get In Touch to talk things through.

Psychometric Testing

Facilitation

Even the most skilled teams need to take a step back and work on business strategy, ideas generation or to reflect on what is working well or needs improvement.

Bringing in an external facilitator can remove pre-conceived ideas, eliminate unconscious bias, challenge thinking and ensure the less vocal members of a group are able to contribute fully.

Occasionally it can be beneficial to use an external lead to facilitate a meeting between different departments, stakeholders or organisations.

Examples include:

  • Brainstorming
  • Setting Vision and Values
  • Board Meetings
  • Interdepartmental Meetings
  • Presentations to Clients
  • Consolidation and Prioritisation
  • Exploring New Ideas
  • Setting Objectives and Goals

Working with your key objectives we can provide an experienced, professional and commercially aware facilitator to chair meetings, negotiate difficult conversations and even accompany you when pitching ideas to clients and other departments.

Get In Touch to discuss your needs and to find out how we can work with you to deliver the best outcome for you and your business.

Facilitation

Onsite Support Services

We all want to get the most out of our staff and be seen to be taking care of their physical and emotional well being at work.

Being seen to provide a helping hand or additional support when the ‘chips are down’ can be the difference between sickness absence and/or losing a valued employee simply because they weren’t able to work through a situation or problem. From time to time we could all use extra a helping hand or some new tools for our existing tool box.

We can provide you and your team with  a series of regular monthly or quarterly onsite coaching sessions which can be booked as needed for staff.

Whether it’s just one hour to work their way through a communication issue, plan a presentation or an opportunity  to improve personal effectiveness we can provide practical support which can be applied to real life situations.

Support areas include:

  • Prioritisation
  • Delegation
  • Procrastination
  • Presentation Skills
  • Managing Expectation
  • Chairing Meetings
  • Delivering Bad News
  • Difficult Conversations
  • Managing Challenging Behaviour

It’s a kind of Win-Win. Your managers have the opportunity to signpost staff for a coaching session before they themselves get ‘bogged down’ in some of the smaller issues taking place and your staff are able to focus on the issue in hand and feel supported.

This service is affordable for even the smallest of businesses.

Get In Touch to find out more about we deliver this level of support and the associated costs.

 

Onsite Support Services

Team Building Activities

Who says learning can’t be fun?

All of our training sessions are designed to be memorable and engaging. We want to make sure you get the maximum benefit from the time we spend with you.

Whatever your goal we can incorporate games and problem solving activities to suit the occasion. From indoor thinking strategies to outdoor riotous laughter we can build elements accordingly.

Activities can cover the following skills:

  • Problem solving
  • Decision Making
  • Team Building
  • Leading Projects
  • Strategic Thinking

Sometimes you may just want to energise your team as part of a conference or training day. Perhaps you have acquired a new division and want to galvanise relationships between departments. Maybe you staff are tired of the same old same old training and have disengaged with the process.

We have something for everyone.

Get In Touch to find out more about how we make learning fun.

 

Team Building Activities

Interview Skills

They say you get one chance to make a first impression and the job interview is certainly one of those occasions when every second really does count.

Very few people enjoy the idea of a job interview. In fact for many of us it’s the reason we stay in jobs that we have either outgrown or fallen out of love with.

It doesn’t need to be this way.

  • Imagine if you knew you could overcome the interview nerves and find a way to put your best foot forward?
  • Imagine if in knowing you could cope with the interview element you could become more ambitious in the type of role you put yourself forward for.
  • Imagine if you could secure that new position and moved up the ladder in terms of your personal achievement and overall life satisfaction.

It would  feel great. No doubt about it.

We can help you to distil your strengths either before you start looking for your next appointment or at the stage when you are called for interview.

In just a couple of hours we can help you to believe in yourself and your capability to deliver a real, realistic and really professional interview.

Get In Touch to find out how we can help you to succeed in whatever comes next in your career.

Interview Skills
curve
curve
Some of the amazing people we’ve worked with
company logo company logo company logo company logo company logo company logo company logo company logo